Privacy Policy

1. Introduction

This Privacy Policy explains how Probcare Sales & Services Pvt Ltd ("Probcare", "we", "us" or "our") handles personal information collected through this website, our enquiry and quotation forms, and related client services.

We aim to process personal information fairly, lawfully, transparently and only for legitimate business purposes. This policy is intended to provide information relevant to users in India and, where applicable, users in other jurisdictions.

2. Personal Information We Collect

When you submit an enquiry or request a quotation through this website, we may collect:

• Your name.
• Your company or organisation name, where provided.
• Your telephone or mobile number.
• Your email address, where provided.
• The service you are interested in.
• The location relevant to your requirement.
• Your preferred service date, where provided.
• The details of your requirement or message.

We do not currently require or intentionally collect attachments through the public enquiry form.

We may also process limited technical information needed to operate and protect the website, such as server logs, browser/device information or security information, depending on the hosting and security services used by the website.

3. How We Use Personal Information

• Responding to enquiries and requests for quotations.
• Understanding your service or project requirements.
• Contacting you about the enquiry you submitted.
• Preparing proposals, quotations or service arrangements.
• Providing requested products or services.
• Maintaining business and client records.
• Protecting the website against spam, abuse, fraud and security threats.
• Complying with applicable legal, accounting or regulatory requirements.

4. Legal Basis and Applicable Law

The legal basis for processing depends on the circumstances and the law applicable to the individual and the processing activity. Depending on the situation, processing may be necessary to respond to a request, take steps before entering into a business relationship, comply with a legal obligation, protect legitimate business interests, or be based on consent where consent is specifically required.

For users in India, we intend to handle digital personal data in accordance with the Digital Personal Data Protection Act, 2023 and applicable rules and notifications as they come into force.

Where laws such as the EU General Data Protection Regulation (GDPR), UK GDPR, California Consumer Privacy Act (CCPA), or other applicable local laws apply, we intend to provide the rights and notices required by those laws, subject to applicable conditions and exemptions.

5. Sharing and Disclosure

We may disclose personal information where reasonably necessary for the purposes described in this policy, including to:

• Authorised Probcare personnel who need the information to respond to your request or provide services.
• Technology, hosting, email, communications and IT service providers that support our operations.
• Professional advisers, where reasonably necessary.
• Government, regulatory, law-enforcement or judicial authorities where disclosure is required or permitted by law.

We do not sell personal information submitted through the enquiry form.

6. International Processing and Transfers

Some technology or service providers supporting our website or communications may process information from locations outside India. Where applicable, we will use appropriate safeguards required by the law governing the relevant processing and consider applicable restrictions on international transfers.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to manage an enquiry or business relationship, to maintain appropriate business records, to resolve disputes, to prevent fraud or abuse, and to satisfy legal, accounting or regulatory obligations.

8. Data Security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure, loss or destruction. No internet transmission or storage system can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on your location and the law applicable to the processing, you may have rights concerning your personal information, including rights to obtain information about processing, request access, request correction or deletion where available, object to or restrict certain processing, request portability where applicable, withdraw consent where consent is the legal basis, and make a privacy complaint.

Requests may be subject to identity verification and legal limitations or exemptions. We will respond within the period required by applicable law.

10. Withdrawal of Consent

Where we process personal information on the basis of consent, you may request withdrawal of that consent using the contact details below. Withdrawal does not affect processing that was lawfully carried out before withdrawal or processing based on another lawful basis.

11. Marketing Communications

The public enquiry form is intended to handle service enquiries and quotation requests. We do not make receipt of marketing communications a condition of submitting a normal service enquiry. Where marketing consent is required, we will seek it separately and provide an appropriate way to withdraw it.

12. Cookies and Similar Technologies

The website may use cookies or similar technologies that are necessary for website operation, security, session management or other functions. Where non-essential analytics, advertising or similar technologies are introduced, we will provide additional information and consent controls where required by applicable law.

13. Children's Privacy

Our website and services are primarily intended for businesses, organisations and other adult users. We do not knowingly seek to collect personal information from children except where permitted and handled in accordance with applicable law.

14. Privacy Requests and Complaints

For privacy questions, requests or complaints concerning your personal information, please contact us:

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices. The version and effective date at the beginning of this policy will be updated when material changes are made.